Disability Confident     (Click on title to download pdf info)

 

Working with disabled customers and colleagues

 

Do your staff unwittingly drive away disabled customers? Do your managers assume job candidates with disabilities cannot do a job well? If you haven't put disability training in place you could be breaking the law and losing competitive edge. Our range of Disability Confident learning

materials, formulated in conjunction with the Employers’ Forum on Disability, will give your managers and staff the knowledge and skills they need to harness the talents of disabled colleagues and the  spending power of disabled customers.

 

Move beyond disability awareness and become more confident

 

Disability is not just about wheelchairs and ramps, neither is it about putting up with second best. This powerful resource dispels the myths and details the practical steps you and your people need to take in order to give excellent service to disabled customers and avoid costly and

damaging discrimination against colleagues who are disabled.

 

Your managers and staff will learn to:

 

·  recognise the strengths and abilities of disabled colleagues

·  work and communicate with disabled people

·  make legally required reasonable adjustments for staff and customers

·  behave appropriately to avoid unlawful bullying or harassment

 

 

 

Sexual Orientation   (Click on title to download pdf info)

 

Respecting lesbian, gay and bisexual people in the workplace

 

More than one in 20 people in the UK workforce are lesbian, gay or bisexual. LGB people work in every occupation from apprentices to chief

executives, and are  protected from discrimination and harassment by law. So why do colleagues still make discriminatory decisions and bully those they regard as different? Developed in partnership with Stonewall, Skill Boosters’ integrated sexual orientation learning solutions will help your organisation face up to the challenge of treating everyone – co-workers and customers – with respect and dignity.

 

More than one in twenty people are lesbian, gay or bisexual

 

When lesbian, gay and bisexual staff and managers are valued for who they are and what they contribute, the organisation begins to realise the benefits of a truly equal and inclusive workplace.

 

Your managers and staff will learn to:

 

·  understand their legal and moral responsibilities

·  know why certain behaviours are inappropriate

·  avoid discrimination, harassment and victimisation

·  work together successfully as a diverse team

 

 

Religion and Belief     (Click on title to download pdf info)

 

Respecting and accommodating faith and belief in the workplace

 

How essential are prayer breaks at work? What do you do when an employee complains about remarks offensive to his faith? Can someone refuse to work with a colleague because of religious convictions? Skill Boosters’ harmonised training solutions, developed in partnership with FaithWise, offer your employees essential insights into other religions and beliefs, and help them deal with worrying situations.

 

Enable people of different beliefs to work together in harmony

 

The UK has a greater religious diversity than any other country in the EU, but far from being a problem this brings valuable richness and variety to our organisations. Help your people to understand this through training and you will learn to avoid unnecessary conflict and become an

organisation where everyone feels valued and respected.

 

Your managers and staff will learn to:

 

·  respect different religious beliefs in the workplace

·  understand their obligations under equality regulations

·  recognise unhelpful attitudes and assumptions

·  challenge unlawful or damaging behaviours