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How to ensure effective team working (Click on title to download pdf info) Difference is an asset, not a problem. Organisations which value the differences among their people benefit from a range of experience, backgrounds, ideas and work styles. Mono-cultural organisations, on the other hand, grow stale and dull, losing the ability to compete for talent and custom. Valuing Diversity in Teams will give your employees an expert understanding of how the best teams are composed of individual personalities who embrace difference and acknowledge others’ views and strengths.
Encouraging your staff to value diversity will help them develop self-awareness and respect for others. By learning how to develop strategies that harness diversity, they will understand the real meaning of teamwork and collaboration and ramp up their team performance.
Your managers and staff will learn to
· understand what teamwork really entails · learn how to build successful teams · value different personalities, styles and abilities · encourage and support everyone’s contribution
How to speak confidently in front of others (Click on title to download pdf info) Making presentations is the one task most business people fear. But today it’s the accepted way to show-case your organisation and get those all-important messages across. Because you cannot afford presentations to be dull and uninspiring, or presenters to appear tense and nervous you need to support your people by training them well. Skill Boosters will show your people how to focus on their message build and maintain rapport with their audience, and leave a lasting, positive impression.
Presentations are a central part of business today
Presenting well does not come naturally - we have all seen poor presentation left the audience cold. Do your employees a favour by giving them this opportunity and they will repay you by enhancing the organisation’s image every time.
Your presenters will learn to:
· channel nervous energy into a powerful performance · adopt techniques to grab and keep audience attention · produce and use engaging visual aids · handle question and answer sessions with confidence
How to meet and exceed customer expectations (Click on title to download pdf info) Customers are the lifeblood of your business. But how adept are your staff at dealing with the public and key clients in a positive way every working day? Only by focusing them in a supportive training environment on customers' needs can you be sure they will put excellent customer service skills into practice.
Knowledgeable, friendly service – the simplest way to enhance customer loyalty
By learning techniques vital for excellent customer service, your employees will be able to build and maintain good customer relationships, turn around problem situations, and keep customers coming back for more. As a result you will see better retention of both staff and customers alike.
Your managers and staff will learn to
· understand what ‘customer focus’ means · build customer rapport and loyalty · develop the right attitude and resolve problems · deliver excellent service internally and externally
Accessible student services in Post-16 education (Click on title to download pdf info) Universities, colleges and other learning providers in the Post-16 sector know they must make facilities and curricula fully accessible to all students, and make reasonable adjustments for disabled staff. But how to do this? A key part of the answer is in training. In this detailed training resource, legal, disability and education experts pass on their experience along with guidance on disability issues, regulations and requirements.
Bring your staff up-to-date with the Disability Discrimination Act (DDA)
It is only when teaching and non-teaching managers and staff understand the nature of disability and their duties under the legislation that they can effectively create an inclusive workplace and learning environment. Encourage your key staff to undertake this training, and your organisation will benefit from better access and improved opportunities for disabled students.
Your managers and staff will learn: · the practicalities of disability · about the DDA and why it is necessary · to avoid discriminating against people with learning disabilities and other impairments · what constitutes reasonable adjustments |
