Karen Tems MBA NLP practitioner—Training of distinction

 

 

 
Text Box: Based in the North West of England, Karen Tems has been providing training solutions to organisations since the mid 1980's. Karen delivers a wide range of bespoke training programmes designed to focus on the development of an organisation’s most valuable asset - its people. Specialising in People Development and IT skills, Karen delivers the best training programmes for YOUR team and YOUR organisation. A motivated and loyal workforce leads to a high level of customer retention - crucial to the success of any business.

Karen’s course list:

Building Business Relationships:

· Customer Care Skills

· Essential Selling Skills

· Telephone & Reception Skills

· Telephone Selling


Business Skills:

· Business Writing with Impact

· Coaching & Counselling Skills

· Effective Minute Taking

· Managing Time

· Mentoring Skills

· Trainer Training

Communications:

· Assertive Skills

· Effective Communication Skills

· Influencing Skills

· Negotiation Skills

· Presentation Skills

 

Management Development:

· Dealing with Difficult Behaviour

· Fundamentals of Management

· Interviewing Skills

· Managing Change

· Managing Stress

· Performance Appraisal

· Performance Management

· Team Leadership

IT:

·      Access Introduction, Access Advanced

·   Excel Introduction, Excel Intermediate, Excel Advanced

·   Outlook

·   PowerPoint Introduction, PowerPoint Advanced

·   Project 2000 Overview

·   Word Introduction, Word Intermediate

·   Word - Advanced Graphic & Document Design

·   Word - Handling Large Documents & Reports

COACHING & COUNSELLING SKILLS

 

Duration:                     One Day                         

 

Designed for:               Team members who are responsible for encouraging and supporting others to deal with problems in the context of their performance in the workplace and helping them to learn

 

Aims:                             To consider the competences, skills and attributes required by a team coach and counsellor.

 

Objectives:                    At the end of the workshop delegates will be able to:

 

Define the role of the coach in the workplace

Explain different learning styles

Explain the coaching styles continuum

List the competences, skills and attributes of the coach

Define the term ‘counselling’

Identify areas where counselling applies in the workplace

Explain the difference between coaching and counselling

 

Content:                      What is Coaching?; Understanding How People Learn; Developing People at Work; Coaching Skills; What is Counselling?; Counselling at Work; The role of the counsellor; Key counselling skills

 

Method:                       The programme will be a participative and practical workshop and will use a variety of learning methods including presentation, case study, discussion, practical exercises, personal reflection & action planning.

An example of one of Karen’s many courses

Call us now to book Karen on:

01253 768 403

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