CUSTOMER SERVICE from

SUPERNOVA

 

“If you care about what you’re doing of course you take it personally.“  (Rick Stein)

It’s Personal for the customer and for you  (20 mins)

MAIN VIDEO

An inspirational video for anyone who has direct contact with customers - whether face-to-face or on the phone. Rick Stein and his team demonstrate the skills and attitudes that underpin their reputation for great customer service:

 

- having the right attitude 

- knowing your business 

- communicating positively 

- taking responsibility 

- learning from experience.

 

EXTRA VIDEOS

 

It’s Personal - for the

organisation too (11 mins)

 

A discussion video for team leaders. Rick and managers from other public and private organisations discuss key factors in leading and managing customer service.

 

It’s Personal - but don’t take it

personally! (5 mins)

 

Rick and the team share experiences and tips on dealing with difficult customers.

 

It’s Personal

 

A comprehensive look at customer service organised in sections for ease of use

· extra video resources on managing customer care and handling diffcult customers

 

· trigger material to stimulate debate

· User guide with detailed training notes and resources.

 

· VHS or DVD

 

A comprehensive engaging video resource on customer service for £899

HOME